In these Terms and Conditions (‘these Conditions’), the following terms shall have the following meanings:
Application Form: the online application form by which details of the child and the Saturday and/or Sunday sessions, any workshops, half-term camps, school holiday camps or any other courses or educational service their parents or carers wish their children to attend that are submitted to Richer Adventures.
Parent: Mother, father, legal guardian, legal carer and/or designated family member
Child: a person aged 3-17 intending to attend Saturday and/or Sunday sessions, any workshops, half-term camps, school holiday camps or any other courses or educational service as specified in the booking form.
Fees: payment for the fees shown on the Richer Adventures website or other published literature relating to the services from time to time.
The fees entitle the child to receive academic instruction in relation to the chosen course but do not cover the cost of other materials and services that the child may require, including, but not limited to, certificates, textbooks, examination fees, bank charges, insurances, social activities and travel expenses. Parents are required to purchase such of these materials and services as are required for the completion of the course.
Location: place such as classroom, seminar room, laboratory, lecture theatre, open space, common area or any other appropriate space where sessions, camps and/or workshops occur.
Session: academic tuition or team building, and games instruction organised by Richer Adventures. This might include Saturdays and/or Sundays workshops, holiday camps, private tuitions or any other educational services.
Excursion: involves travelling to alternative and approved third-party venues or destinations such as parks and hiking trails etc
2. Supply of Services
By booking and paying the fee you agree on behalf of yourself and your child or children to be bound by these Conditions.
Payments of all fees included in the invoices may be made by any of the following methods of payment: credit card, debit card, cash, PayPal transfer and must be received in full at least 24 hours prior to the session start. Bank payments (if authorised under exceptional circumstances) must include all bank transfer charges (including intermediary bank charges).
4. Information on child/children
4.1 Parents will be required to provide Richer Adventures with children’s personal information such as passport or a birth certificate or any other form of identification for age verification purposes as Richer Adventures reasonably requires, and parents will ensure that such personal information is updated in the event of any changes.
Parents permit Richer Adventures to store records of the child’s and parents’ personal information.
4.2 Richer Adventures reserves the right to take photographs and make videos during our workshops, sessions, excursions, social activities such as birthday parties and/or other events and use them accordingly for promotional purposes on newspapers, magazines, websites, social media channels or any other type of marketing channel. Parents’ and children’s testimonials provided via email, letters, feedback forms and/or questionnaires may be also be used for promotional purposes on local, national or international advertisers such as magazines, newspapers and websites including the production of brochures, leaflets, flyers or any other literature and use on our website or any social media channel.
Please inform us in writing if you do not wish your child’s image to be used in this way. This can be indicated on the application form submitted for each child. We will also remove images from our website and social media outlets upon request.
5. Administration of individual sessions and workshops
5.1 If a parent or carer wishes to change the date of the session (s), appropriate requests, in writing, must be made to the Richer Adventures, at least 72 hours in advance, before the actual session takes place) for the transfer to be effective. All changes are subject to availability an administrative fee of £50 will apply.
5.2 Richer Adventures will use its reasonable endeavours to accommodate a child in relation to the location and timing of classes and excursions but reserves the right to change destinations, topics, campuses, tutors, mentors, times, workshops and sessions and to combine classes for different courses at its convenience.
5.3 Richer Adventures will use its reasonable endeavours to accommodate requests regarding specific seating arrangements. For example, seating children such as siblings, relatives and/or school friends next to each other within the same group. Richer Adventures cannot guarantee that such requests can be accommodated.
5.4 Richer Adventures will use its reasonable endeavours to accommodate requests with regard to children who are thought to be more skilled, academically advanced and/or more knowledgeable for their current age to the next age group. Richer Adventures cannot guarantee that such requests can be accommodated.
5.5 Parents wishing their child to take a course which requires a minimum level of English, as a pre-requisite to entry, must achieve the required level prior to admission to this course. If the child’s current level of English is insufficient for their chosen course at the time of application, the parent is advised to book the relevant classes, tuitions, weekend sessions, camps, workshop (or workshops) needed to bring their English up to the required level.
5.6 Should the parents wish to transfer their child to another course, this will be at the Richer Adventure’s discretion and subject to payment of the difference of fees. A £50 admin fee will also apply.
5.7 For the avoidance of doubt, camps and workshops, or any other packages available are only to be booked and used per child, per subject. In other words, any of our services such as classes, camps, tuitions cannot be shared between siblings and friends. For example, it is not permitted to book a taster of 4 sessions or a week holiday camp and share it between two siblings or friends. No exceptions will be made.
6. Conduct and discipline of children and adults
6.1 Richer Adventures has the right to expel a child from any session for unacceptable or unsafe behaviour, poor performance or lack of interest and no refund will be given.
6.2 In the event of expulsion, Richer Adventures reserves the right to withhold completion letters and/or certificates.
6.3 For the avoidance of doubt, Richer Adventures views unacceptable behaviour as including, but not limited to, causing damage to its own property and/or, contractors’ property, causing disturbance or nuisance, abusive or disrespectful conduct, failing to observe fire and safety rules and smoking other than in authorised areas and selling or consuming alcohol or illegal drugs.
6.4 Richer Adventures expects children and adults to show tolerance and respect to others regardless of race, religion, disability, gender, sexual orientation or any other difference.
6.5 If a child causes damage to Richer Adventures’ property and/or to any of its contractors, their parents must pay the full cost of repairing or replacing such.
6.6 Richer Adventures reserves the right to withdraw from its classes, tuitions, workshops and camps children whose parents, relatives, carers, guardians and/or legal representatives cause to its staff, children and other stakeholders: disturbance and nuisance, negative or confrontational attitude, show abusive or disrespectful conduct, shows threatening, verbal abuse or any other type of anti-social behaviour (this includes shouting or screaming at a member of Richer Adventures either over the phone or in person). Our full cancellation policy will be applied accordingly.
7. Discount schemes
7.1 For the avoidance of doubt, any discounts will be applied based on our published prices that are normally published on our website. Discount codes are only applicable to full packages. For example, full week camps.
In order words, discount codes cannot be applied to individual weekend sessions, camp days or workshops. No exceptions will be made. Any discounts will always be applied to the lowest price and on the second product or person. No exceptions will be made.
7.2 Sibling discounts apply to siblings, friends and other family members. The sibling discount will apply to the second child onwards.
7.3 Multi-booking discounts apply if two or more different week-long camps are booked. This discount also applies if two or more packs of weekend classes are booked.
8. Cancellations and refunds
8.1 In the event of cancellation by you:
Parents shall be entitled to cancel their booked holiday camp, workshop, class or other service offered by Richer Adventures at any time before the start date and the amount refunded will vary according to how much notice of cancellation in advance of the start date the parent has given:
if the parent gives 7 or more weeks notice of cancellation, the parent will be refunded 70% of the fees.
if the parent gives 6 weeks notice of cancellation, the payee will be refunded 60% of the fees.
if the parent gives 5 weeks notice of cancellation, the payee will be refunded 50% of the fees.
if the parent gives 4 weeks notice of cancellation, the payee will be refunded 40% of the fees.
if the parent gives 3 weeks notice of cancellation, the payee will be refunded 30% of the fees.
if the parent gives 2 weeks notice of cancellation, the payee will be refunded 10% of the fees.
if the parent gives 1 week notice of cancellation, the payee will be refunded 5% of the fees.
If the parent gives less than 1 week’s notice of cancellation, the parent will not be entitled to receive any refunds.
If the parent decides to cancel and/or withdraw their child/children after the course(s) has/have started, or if the child did not turn up (no-show) for their sessions/camps/workshops the parent will not be entitled to receive any refunds.
8.2 Richer Adventures reserves the right to charge a flat fee of £50 per child and per course to cover administrative costs. The flat fee will be charged in addition to the abovementioned cancellation charges as shown in 8.1.
8.3 If, for any reason, a session and/or a workshop is cancelled by Richer Adventures, the total liability of Richer Adventures will not exceed that proportion of the Fees Richer Adventures have actually received. Go to 8.9 to see cancellations by Richer Adventures related to COVID-19.
8.4 Fees are non-refundable for children arriving late, leaving early or missing a day of camp, weekend classes, workshops or any other activity or event (whether on account of illness or any other cause). Go to 8.9 to see cancellations by Richer Adventures related to COVID-19.
8.5 Fees are non-transferable. For example, fees cannot be transferred between siblings, relatives and/or friends.
8.6 Being unwell will not be accepted as grounds for a refund. No exceptions will be made.
8.7 Special Sales, Special offers, e-coupons, Discount Codes and Competitions. Richer Adventures reserves the right to launch special sales, special offers, e-coupons, Discount codes and competitions to promote its products. Any fees paid for any course, camp, tuition, competitions, consultancy service or on any other product will not be adjusted or amended to match the price of the special sale, special offer and/or competition. Special sales, special offers, e-coupons, discount codes and any other type of promotions will not be backdated and are only valid for the specific time it has been issued for. No exceptions will be made.
8.8 Credit Notes. If a parent or carer does not wish to cancel a booking, we can issue a credit note upon request. Credit notes must be used within 90 days from its date of issue. If the credit note is not used within 90 days for classes, workshops, camps or any other service we offer, the parent or carer will not be entitled to receive any refunds. No exceptions will be made. Go to 8.9 to see Credit Notes issued by Richer Adventures related to COVID-19.
8.9 In the case of coronavirus, please see the following:
- If a child has been diagnosed with COVID-19, we will require medical evidence. We will issue a credit note valid for twelve months. We will waive the £50 administrative fee
- If both parents have been diagnosed with COVID-19, we will require medical evidence. We will issue a credit note valid for six months. We will waive the £50 administrative fee
- If either parent has been diagnosed with COVID-19, we will require medical evidence. We will issue a credit note valid for three months. We will waive the £50 administrative fee
- If the health authority or the government of the United Kingdom requires us to suspend activities due to the COVID-19 outbreak. We will verify this with the official authority and regulators. Once we verify and confirm the information, we will issue a credit note valid for six months. We will waive the £50 administrative fee
- If the landlord or premises manager of any buildings where we currently operate requires us to suspend the activities due to the COVID-19 outbreak. We will verify this with the official authority and regulators. Once we verify and confirm the information, we will issue a credit note valid for six months. We will waive the £50 administrative fee
- If Richer Adventures is required to suspend activities due to a COVID-19 outbreak. We will issue a credit note valid for six months. We will waive the £50 administrative fee
- If a booking is cancelled without medical evidence of being affected by the COVID-19 outbreak, the normal Terms and Conditions as set out above. We will charge the £50 administrative fee
- For the avoidance of doubt, we will only issue credit notes for cancellations related to the COVID-19 outbreak
- For the avoidance of doubt, if a parent or legal representative of a child enrolled in any of our weekend courses, camps, masterclasses, workshops, family workshops or any other activities decides to cancel or postpone their child’s/children’s attendance due to concerns related to the COVID-19 outbreak, we will require 72 hours notice in writing. If we receive less than 72 hours notice before the booked session commences, we will charge the session in full. No exceptions will be made
9.1 Richer Adventures will not be held liable for loss, damage or injury to persons.
9.2 Richer Adventures will not be liable or responsible for any failure to perform or delay in performance of, any of its obligations in relation to the children’s sessions, weekend classes, camps and/or workshops that is caused by events outside the Richer Adventures’ reasonable control (Force Majeure Events).
9.3 Force Majeure: Richer Adventures shall not be liable for any delay in performing or failure to perform any obligation (including to action any alteration or cancellation) due to any case beyond our reasonable control including lock-outs, strikes, shortages of personnel, labour disputes, war, riot, act of God, civil commotion, terrorism, malicious damage, threats to safety, compliance with any law or governmental order, rule, regulation or direction, accident, environmental contamination, pandemic outbreak of disease, breakdown of plant or machinery, fire, flood, storm, difficulty or increased expense in obtaining workmen, materials, goods or raw materials in connection with the performance of this agreement.
9.3 Richer Adventures’ obligations in relation to the children’s sessions, weekend classes, camps and/or workshops are suspended for the period that the Force Majeure event continues. Richer Adventures reserves the right to extend the time of the suspended period to perform its obligations. Richer Adventures will take reasonable steps to bring the Force Majeure Event to a close or to find a solution by which its obligations can be performed despite the Force Majeure Event.
9.4 Where Richer Adventures provides, in connection with the provision of the Services, any goods or equipment or services supplied by a third party, Richer Adventures does not give any warranty, guarantee or other terms as to their quality, fitness for purpose, performance or otherwise.
9.5 Richer Adventures shall have no liability to the child and/or their parents for any loss, damage, costs, expenses or other claims for compensation arising from any instructions supplied by parents, guardians or a legal representative which are incomplete, incorrect, inaccurate or illegible, or arising from the child’s late arrival or non-arrival, or any other fault of you or the child.
9.6 Richer Adventures shall not be liable to you or be deemed to be in breach of the contract by reason of any delay in performing, or any failure to perform, any of Richer Adventures’ obligations in relation to the Services, if the delay or failure was due to any cause beyond Richer Adventures’ reasonable control.
9.7 Richer Adventures reserve the right to alter programmes, activities, itineraries, excursions, age brackets, prices, premises and personnel as it thinks fits and without notice.
9.8 Richer Adventures will not be bound by any statement unless it is in writing and authorised by the Directors of Richer Adventures.
10.1 It is parents, guardians and/or legal representatives’ responsibility to tell Richer Adventures, upon submission of the application form, of any issue or condition that may affect their performance during sessions, excursions, weekend classes, camps and/or workshops. These include but are not limited to ADHD, SEN, medical, languages, disabilities, diet, medical, behavioural/social issues, child’s history.
10.2 Richer Adventures cannot guarantee if any drinks, snacks and/or lunch brought by any child or adult to its classes or camps are free of traces of nuts and/or nut oils or may not have been made alongside other products containing nuts.
10.3 It is parents, guardians and/or legal representatives’ responsibility to tell Richer Adventures, upon submission of the application form, if permission is given to administer medication or if first aid is required.
10.4 Richer Adventures will not be held responsible for any issues resulting from food allergies.
10.5 Richer Adventures is in no way responsible for any medical condition or illness contracted by staff, children or adults while attending Richer Adventures classes, sessions or camps.
11. Valuables and Lost and Found Items
11.1. Richer Adventures will not be liable for any damage or loss of items of clothing, jewellery and/or electronic devices such as laptops, smartphones, tablets or valuable property brought to the Location by children and/or their parents.
11.2. Richer Adventures will not be responsible for any property left at the Location (by the child or parents) and may dispose of any such property if not claimed and collected by you within thirty days after the item was found.
12. Personal Searches
12.1. Richer Adventures reserves the right to search the bags and other personal property of all children in appropriate circumstances.
13. Child Protection/Safeguarding
13.1. Richer Adventures will contact Local Safeguarding Children’s board if we suspect abuse or in an event of a disclosure.
14.1. This agreement is governed by the laws of England and the parties submit to the exclusive jurisdiction of the English Courts.